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<?php defined('BASEPATH') or exit('No direct script access allowed'); ?> <?php init_head(); ?> <div id="wrapper"> <div class="content"> <?php echo form_open_multipart($this->uri->uri_string(), ['id' => 'new_ticket_form']); ?> <div class="row"> <div class="col-md-12"> <div class="tw-flex tw-items-center tw-mb-2"> <h4 class="tw-my-0 tw-font-semibold tw-text-lg tw-text-neutral-700 tw-mr-4"> <?php echo _l('clients_single_ticket_information_heading'); ?> </h4> <?php if (!isset($project_id) && !isset($contact)) { ?> <a href="#" id="ticket_no_contact" class="label label-default"> <i class="fa-regular fa-envelope tw-mr-1"></i> <?php echo _l('ticket_create_no_contact'); ?> </a> <a href="#" class="hide label label-default" id="ticket_to_contact"> <i class="fa-regular fa-user tw-mr-1"></i> <?php echo _l('ticket_create_to_contact'); ?> </a> <?php } ?> </div> <div class="panel_s"> <div class="panel-body"> <div class="row"> <div class="col-md-6"> <?php echo render_input('subject', 'ticket_settings_subject', '', 'text', ['required' => 'true']); ?> <div class="form-group select-placeholder" id="ticket_contact_w"> <label for="contactid"><?php echo _l('contact'); ?></label> <select name="contactid" required="true" id="contactid" class="ajax-search" data-width="100%" data-live-search="true" data-none-selected-text="<?php echo _l('dropdown_non_selected_tex'); ?>"> <?php if (isset($contact)) { ?> <option value="<?php echo $contact['id']; ?>" selected> <?php echo $contact['firstname'] . ' ' . $contact['lastname']; ?></option> <?php } ?> <option value=""></option> </select> <?php echo form_hidden('userid'); ?> </div> <div class="row"> <div class="col-md-6"> <?php echo render_input('name', 'ticket_settings_to', '', 'text', ['disabled' => true]); ?> </div> <div class="col-md-6"> <?php echo render_input('email', 'ticket_settings_email', '', 'email', ['disabled' => true]); ?> </div> </div> <div class="row"> <div class="col-md-6"> <?php echo render_select('department', $departments, ['departmentid', 'name'], 'ticket_settings_departments', (count($departments) == 1) ? $departments[0]['departmentid'] : '', ['required' => 'true']); ?> </div> <div class="col-md-6"> <?php echo render_input('cc', 'CC'); ?> </div> </div> </div> <div class="col-md-6"> <div class="form-group"> <label for="tags" class="control-label"><i class="fa fa-tag" aria-hidden="true"></i> <?php echo _l('tags'); ?></label> <input type="text" class="tagsinput" id="tags" name="tags" data-role="tagsinput"> </div> <div class="form-group select-placeholder"> <label for="assigned" class="control-label"> <?php echo _l('ticket_settings_assign_to'); ?> </label> <select name="assigned" id="assigned" class="form-control selectpicker" data-live-search="true" data-none-selected-text="<?php echo _l('dropdown_non_selected_tex'); ?>" data-width="100%"> <option value=""><?php echo _l('ticket_settings_none_assigned'); ?></option> <?php foreach ($staff as $member) { ?> <option value="<?php echo $member['staffid']; ?>" <?php if ($member['staffid'] == get_staff_user_id()) { echo 'selected'; } ?>> <?php echo $member['firstname'] . ' ' . $member['lastname'] ; ?> </option> <?php } ?> </select> </div> <div class="row"> <div class="col-md-<?php if (get_option('services') == 1) { echo 6; } else { echo 12; } ?>"> <?php $priorities['callback_translate'] = 'ticket_priority_translate'; echo render_select('priority', $priorities, ['priorityid', 'name'], 'ticket_settings_priority', hooks()->apply_filters('new_ticket_priority_selected', 2), ['required' => 'true']); ?> </div> <?php if (get_option('services') == 1) { ?> <div class="col-md-6"> <?php if (is_admin() || get_option('staff_members_create_inline_ticket_services') == '1') { echo render_select_with_input_group('service', $services, ['serviceid', 'name'], 'ticket_settings_service', '', '<div class="input-group-btn"><a href="#" class="btn btn-default" onclick="new_service();return false;"><i class="fa fa-plus"></i></a></div>'); } else { echo render_select('service', $services, ['serviceid', 'name'], 'ticket_settings_service'); } ?> </div> <?php } ?> </div> <div class="form-group projects-wrapper hide"> <label for="project_id"><?php echo _l('project'); ?></label> <div id="project_ajax_search_wrapper"> <select name="project_id" id="project_id" class="projects ajax-search" data-live-search="true" data-width="100%" data-none-selected-text="<?php echo _l('dropdown_non_selected_tex'); ?>" <?php if (isset($project_id)) { ?> data-auto-project="true" data-project-userid="<?php echo $userid; ?>" <?php } ?>> <?php if (isset($project_id)) { ?> <option value="<?php echo $project_id; ?>" selected> <?php echo '#' . $project_id . ' - ' . get_project_name_by_id($project_id); ?> </option> <?php } ?> </select> </div> </div> </div> <div class="col-md-12"> <?php echo render_custom_fields('tickets'); ?> </div> <div class="col-md-12"> <hr class="hr-panel-separator" /> </div> <div class="col-md-12 tw-mt-3"> <h4 class="tw-mt-0 tw-font-semibold tw-text-base tw-text-neutral-700"> <?php echo _l('ticket_add_body'); ?> </h4> <div class="row"> <div class="col-md-12 mbot20 before-ticket-message"> <div class="row"> <div class="col-md-6"> <select id="insert_predefined_reply" data-width="100%" data-live-search="true" class="selectpicker" data-title="<?php echo _l('ticket_single_insert_predefined_reply'); ?>"> <?php foreach ($predefined_replies as $predefined_reply) { ?> <option value="<?php echo $predefined_reply['id']; ?>"> <?php echo $predefined_reply['name']; ?></option> <?php } ?> </select> </div> <?php if (get_option('use_knowledge_base') == 1) { ?> <div class="visible-xs"> <div class="mtop15"></div> </div> <div class="col-md-6"> <?php $groups = get_all_knowledge_base_articles_grouped(); ?> <select id="insert_knowledge_base_link" data-width="100%" class="selectpicker" data-live-search="true" onchange="insert_ticket_knowledgebase_link(this);" data-title="<?php echo _l('ticket_single_insert_knowledge_base_link'); ?>"> <option value=""></option> <?php foreach ($groups as $group) { ?> <?php if (count($group['articles']) > 0) { ?> <optgroup label="<?php echo $group['name']; ?>"> <?php foreach ($group['articles'] as $article) { ?> <option value="<?php echo $article['articleid']; ?>"> <?php echo $article['subject']; ?> </option> <?php } ?> </optgroup> <?php } ?> <?php } ?> </select> </div> <?php } ?> </div> </div> </div> <div class="clearfix"></div> <?php echo render_textarea('message', '', '', [], [], '', 'tinymce'); ?> <div class="attachments_area"> <div class="row attachments"> <div class="attachment"> <div class="col-md-4 col-md-offset-8 mtop10"> <div class="form-group"> <label for="attachment" class="control-label"><?php echo _l('ticket_add_attachments'); ?></label> <div class="input-group"> <input type="file" extension="<?php echo str_replace(['.', ' '], '', get_option('ticket_attachments_file_extensions')); ?>" filesize="<?php echo file_upload_max_size(); ?>" class="form-control" name="attachments[0]" accept="<?php echo get_ticket_form_accepted_mimes(); ?>"> <span class="input-group-btn"> <button class="btn btn-default add_more_attachments" data-max="<?php echo get_option('maximum_allowed_ticket_attachments'); ?>" type="button"><i class="fa fa-plus"></i></button> </span> </div> </div> </div> </div> </div> </div> </div> </div> <div class="btn-bottom-toolbar text-right"> <button type="submit" data-form="#new_ticket_form" autocomplete="off" data-loading-text="<?php echo _l('wait_text'); ?>" class="btn btn-primary"><?php echo _l('open_ticket'); ?></button> </div> </div> </div> </div> <?php echo form_close(); ?> </div> </div> <div class="tw-py-10"></div> <?php $this->load->view('admin/tickets/services/service'); ?> <?php init_tail(); ?> <?php hooks()->do_action('new_ticket_admin_page_loaded'); ?> <script> $(function() { init_ajax_search('contact', '#contactid.ajax-search', { tickets_contacts: true, contact_userid: function() { // when ticket is directly linked to project only search project client id contacts var uid = $('select[data-auto-project="true"]').attr('data-project-userid'); if (uid) { return uid; } else { return ''; } } }); validate_new_ticket_form(); <?php if (isset($project_id) || isset($contact)) { ?> $('body.ticket select[name="contactid"]').change(); <?php } ?> <?php if (isset($project_id)) { ?> $('body').on('selected.cleared.ajax.bootstrap.select', 'select[data-auto-project="true"]', function(e) { $('input[name="userid"]').val(''); $(this).parents('.projects-wrapper').addClass('hide'); $(this).prop('disabled', false); $(this).removeAttr('data-auto-project'); $('body.ticket select[name="contactid"]').change(); }); <?php } ?> }); </script> </body> </html>