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<?php defined('BASEPATH') or exit('No direct script access allowed'); ?>
<?php init_head(); ?>
<?php set_ticket_open($ticket->adminread, $ticket->ticketid); ?>
<div id="wrapper">
<div class="content">
<div class="row">
<div class="col-md-12">
<?php if ($ticket->merged_ticket_id !== null) { ?>
<div class="alert alert-info" role="alert">
<div class="tw-flex tw-justify-between tw-items-center">
<p class="tw-font-semibold tw-mb-0">
<?php echo _l('ticket_merged_notice'); ?>:
<?php echo $ticket->merged_ticket_id; ?>
</p>
<a href="<?php echo admin_url('tickets/ticket/' . $ticket->merged_ticket_id); ?>"
class="btn btn-info btn-sm">
<?php echo _l('view_primary_ticket'); ?>
</a>
</div>
</div>
<?php } ?>
<div class="tw-mb-4">
<div class="md:tw-flex md:tw-items-center">
<div class="tw-inline-flex tw-items-center tw-grow md:tw-mr-4">
<h3 class="tw-font-semibold tw-text-xl tw-my-0">
<span id="ticket_subject">
#<?php echo $ticket->ticketid; ?> - <?php echo $ticket->subject; ?>
</span>
</h3>
<?php echo '<span class="tw-self-start md:tw-self-center label' . (is_mobile() ? ' ' : ' mleft15 ') . 'single-ticket-status-label" style="color:' . $ticket->statuscolor . ';border: 1px solid ' . adjust_hex_brightness($ticket->statuscolor, 0.4) . '; background:' . adjust_hex_brightness($ticket->statuscolor, 0.04) . ';">' . ticket_status_translate($ticket->ticketstatusid) . '</span>'; ?>
</div>
<?php
echo render_select('status_top', $statuses, ['ticketstatusid', 'name'], '', $ticket->status, [], [], 'no-mbot tw-flex-1 tw-max-w-sm', '', false);
?>
</div>
<?php
if ($ticket->project_id != 0) {
echo '<p class="tw-text-base tw-font-normal tw-mb-0">' . _l('ticket_linked_to_project', '<a href="' . admin_url('projects/view/' . $ticket->project_id) . '">' . get_project_name_by_id($ticket->project_id) . '</a>') . '</p>';
}
?>
</div>
<div class="panel_s">
<div class="panel-body">
<div class="col-md-12">
<div class="horizontal-scrollable-tabs panel-full-width-tabs">
<div class="scroller arrow-left"><i class="fa fa-angle-left"></i></div>
<div class="scroller arrow-right"><i class="fa fa-angle-right"></i></div>
<div class="horizontal-tabs">
<ul class="nav nav-tabs nav-tabs-horizontal" role="tablist">
<li role="presentation" class="<?php if (!$this->session->flashdata('active_tab')) {
echo 'active';
} ?>">
<a href="#addreply" aria-controls="addreply" role="tab" data-toggle="tab">
<?php echo _l('ticket_single_add_reply'); ?>
</a>
</li>
<li role="presentation">
<a href="#note" aria-controls="note" role="tab" data-toggle="tab">
<?php echo _l('ticket_single_add_note'); ?>
</a>
</li>
<li role="presentation">
<a href="#tab_reminders"
onclick="initDataTable('.table-reminders', admin_url + 'misc/get_reminders/' + <?php echo $ticket->ticketid ; ?> + '/' + 'ticket', undefined, undefined, undefined,[1,'asc']); return false;"
aria-controls="tab_reminders" role="tab" data-toggle="tab">
<?php echo _l('ticket_reminders'); ?>
<?php
$total_reminders = total_rows(
db_prefix() . 'reminders',
[
'isnotified' => 0,
'staff' => get_staff_user_id(),
'rel_type' => 'ticket',
'rel_id' => $ticket->ticketid,
]
);
if ($total_reminders > 0) {
echo '<span class="badge">' . $total_reminders . '</span>';
}
?>
</a>
</li>
<li role="presentation">
<a href="#othertickets" onclick="init_table_tickets(true);"
aria-controls="othertickets" role="tab" data-toggle="tab">
<?php echo _l('ticket_single_other_user_tickets'); ?>
</a>
</li>
<li role="presentation">
<a href="#tasks"
onclick="init_rel_tasks_table(<?php echo $ticket->ticketid; ?>,'ticket'); return false;"
aria-controls="tasks" role="tab" data-toggle="tab">
<?php echo _l('tasks'); ?>
</a>
</li>
<li role="presentation" class="<?php if ($this->session->flashdata('active_tab_settings')) {
echo 'active';
} ?>">
<a href="#settings" aria-controls="settings" role="tab" data-toggle="tab">
<?php echo _l('ticket_single_settings'); ?>
</a>
</li>
<?php hooks()->do_action('add_single_ticket_tab_menu_item', $ticket); ?>
</ul>
</div>
</div>
</div>
<div class="tab-content">
<div role="tabpanel" class="tab-pane <?php if (!$this->session->flashdata('active_tab')) {
echo 'active';
} ?>" id="addreply">
<?php $tags = get_tags_in($ticket->ticketid, 'ticket'); ?>
<?php if (count($tags) > 0) { ?>
<div class="row">
<div class="col-md-12">
<?php echo '<p><i class="fa fa-tag" aria-hidden="true"></i> ' . _l('tags') . ':</p> ' . render_tags($tags); ?>
<hr class="hr-panel-separator" />
</div>
</div>
<?php } ?>
<?php if (count($ticket->ticket_notes) > 0) { ?>
<div class="mbot15">
<h4 class="tw-font-semibold tw-text-base tw-mt-0">
<?php echo _l('ticket_single_private_staff_notes'); ?>
</h4>
<div class="ticketstaffnotes tw-mb-1 tw-inline-block tw-w-full">
<?php foreach ($ticket->ticket_notes as $note) { ?>
<div
class="tw-rounded-md tw-bg-warning-50 tw-p-4 tw-mb-2 tw-group tw-border tw-border-solid tw-border-warning-100">
<div class="tw-flex">
<div class="tw-flex-shrink-0">
<?php echo staff_profile_image($note['addedfrom'], ['staff-profile-xs-image']); ?>
</div>
<div class="tw-ml-2 tw-flex-1">
<div class="tw-flex">
<h3
class="tw-text-sm tw-font-medium tw-text-warning-800 tw-mb-0 tw-mt-1 tw-grow">
<a href="<?php echo admin_url('staff/profile/' . $note['addedfrom']); ?>"
class="tw-text-warning-700 hover:tw-text-warning-900">
<?php echo _l('ticket_single_ticket_note_by', get_staff_full_name($note['addedfrom'])); ?>
</a>
<br />
<span class="tw-text-xs tw-text-warning-600">
<?php echo _l('ticket_single_note_added', _dt($note['dateadded'])); ?>
</span>
</h3>
<?php if ($note['addedfrom'] == get_staff_user_id() || is_admin()) { ?>
<div class="tw-space-x-1 tw-hidden group-hover:tw-block">
<a href="#"
class="tw-text-warning-600 hover:tw-text-warning-700 focus:tw-text-warning-700"
onclick="toggle_edit_note(<?php echo $note['id']; ?>);return false;">
<i class="fa-regular fa-pen-to-square fa-lg"></i>
</a>
<a href="<?php echo admin_url('misc/delete_note/' . $note['id']); ?>"
class="tw-text-warning-600 hover:tw-text-warning-700 focus:tw-text-warning-700 _delete">
<i class="fa-regular fa-trash-can fa-lg"></i>
</a>
</div>
<?php } ?>
</div>
<div class="tw-mt-2 tw-text-sm tw-text-warning-700">
<div data-note-description="<?php echo $note['id']; ?>">
<?php echo check_for_links($note['description']); ?>
</div>
<div data-note-edit-textarea="<?php echo $note['id']; ?>"
class="hide">
<textarea name="description" class="form-control"
rows="4"><?php echo clear_textarea_breaks($note['description']); ?></textarea>
<div class="text-right tw-mt-3">
<button type="button" class="btn btn-default"
onclick="toggle_edit_note(<?php echo $note['id']; ?>);return false;">
<?php echo _l('cancel'); ?>
</button>
<button type="button" class="btn btn-primary"
onclick="edit_note(<?php echo $note['id']; ?>);">
<?php echo _l('update_note'); ?>
</button>
</div>
</div>
</div>
</div>
</div>
</div>
<?php } ?>
</div>
</div>
<?php } ?>
<div>
<?php echo form_open_multipart($this->uri->uri_string(), ['id' => 'single-ticket-form', 'novalidate' => true]); ?>
<a href="<?php echo admin_url('tickets/delete/' . $ticket->ticketid); ?>"
data-toggle="tooltip" data-title="<?= _l('delete', _l('ticket_lowercase')); ?>"
class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-700 _delete tw-mr-2">
<i class="fa-regular fa-trash-can fa-lg"></i>
</a>
<?php if (!empty($ticket->priority_name)) { ?>
<span class="ticket-label label label-default inline-block">
<?php echo _l('ticket_single_priority', ticket_priority_translate($ticket->priorityid)); ?>
</span>
<?php } ?>
<?php if (!empty($ticket->service_name)) { ?>
<span class="ticket-label label label-default inline-block">
<?php echo _l('service') . ': ' . $ticket->service_name; ?>
</span>
<?php } ?>
<?php echo form_hidden('ticketid', $ticket->ticketid); ?>
<span class="ticket-label label label-default inline-block">
<?php echo _l('department') . ': ' . $ticket->department_name; ?>
</span>
<?php if ($ticket->assigned != 0) { ?>
<span class="ticket-label label label-info inline-block">
<?php echo _l('ticket_assigned'); ?>:
<?php echo get_staff_full_name($ticket->assigned); ?>
</span>
<?php } ?>
<?php if ($ticket->lastreply !== null) { ?>
<span class="ticket-label label label-success inline-block" data-toggle="tooltip"
title="<?php echo _dt($ticket->lastreply); ?>">
<span class="text-has-action">
<?php echo _l('ticket_single_last_reply', time_ago($ticket->lastreply)); ?>
</span>
</span>
<?php } ?>
<a class="ticket-label label label-info inline-block"
href="<?php echo get_ticket_public_url($ticket); ?>" target="_blank">
<?php echo _l('view_public_form'); ?>
</a>
<div class="mtop15">
<?php
$use_knowledge_base = get_option('use_knowledge_base');
?>
<div class="row mbot15">
<div class="col-md-6">
<select data-width="100%" id="insert_predefined_reply"
data-live-search="true" class="selectpicker"
data-title="<?php echo _l('ticket_single_insert_predefined_reply'); ?>">
<?php foreach ($predefined_replies as $predefined_reply) { ?>
<option value="<?php echo $predefined_reply['id']; ?>">
<?php echo $predefined_reply['name']; ?></option>
<?php } ?>
</select>
</div>
<?php if ($use_knowledge_base == 1) { ?>
<div class="visible-xs">
<div class="mtop15"></div>
</div>
<div class="col-md-6">
<?php $groups = get_all_knowledge_base_articles_grouped(); ?>
<select data-width="100%" id="insert_knowledge_base_link"
class="selectpicker" data-live-search="true"
onchange="insert_ticket_knowledgebase_link(this);"
data-title="<?php echo _l('ticket_single_insert_knowledge_base_link'); ?>">
<option value=""></option>
<?php foreach ($groups as $group) { ?>
<?php if (count($group['articles']) > 0) { ?>
<optgroup label="<?php echo $group['name']; ?>">
<?php foreach ($group['articles'] as $article) { ?>
<option value="<?php echo $article['articleid']; ?>">
<?php echo $article['subject']; ?>
</option>
<?php } ?>
</optgroup>
<?php } ?>
<?php } ?>
</select>
</div>
<?php } ?>
</div>
<?php echo render_textarea('message', '', '', [], [], '', 'tinymce'); ?>
<div
class="alert alert-warning staff_replying_notice <?php echo ($ticket->staff_id_replying === null || $ticket->staff_id_replying === get_staff_user_id()) ? 'hide' : '' ?>">
<?php if ($ticket->staff_id_replying !== null && $ticket->staff_id_replying !== get_staff_user_id()) { ?>
<p><?php echo _l('staff_is_currently_replying', get_staff_full_name($ticket->staff_id_replying)); ?>
</p>
<?php } ?>
</div>
</div>
<div class="ticket-reply-tools">
<?php if ($ticket->merged_ticket_id === null) { ?>
<div class="btn-bottom-toolbar text-right">
<button type="submit" class="btn btn-primary"
data-form="#single-ticket-form" autocomplete="off"
data-loading-text="<?php echo _l('wait_text'); ?>">
<?php echo _l('ticket_single_add_response'); ?>
</button>
</div>
<?php } ?>
<div>
<div class="row">
<div class="col-md-5">
<?php echo render_select('status', $statuses, ['ticketstatusid', 'name'], 'ticket_single_change_status', get_option('default_ticket_reply_status'), [], [], '', '', false); ?>
<?php echo render_input('cc', 'CC', $ticket->cc); ?>
<?php if ($ticket->assigned !== get_staff_user_id()) { ?>
<div class="checkbox">
<input type="checkbox" name="assign_to_current_user"
id="assign_to_current_user">
<label
for="assign_to_current_user"><?php echo _l('ticket_single_assign_to_me_on_update'); ?></label>
</div>
<?php } ?>
<div class="checkbox">
<input type="checkbox"
<?php echo hooks()->apply_filters('ticket_add_response_and_back_to_list_default', 'checked'); ?>
name="ticket_add_response_and_back_to_list" value="1"
id="ticket_add_response_and_back_to_list">
<label
for="ticket_add_response_and_back_to_list"><?php echo _l('ticket_add_response_and_back_to_list'); ?></label>
</div>
</div>
<?php
$totalMergedTickets = count($merged_tickets);
if ($totalMergedTickets > 0) { ?>
<div class="col-md-7">
<div class="mtop25">
<p class="alert alert-info">
<?php echo _l('ticket_merged_tickets_header', $totalMergedTickets) ?>
</p>
<ul class="list-group">
<?php foreach ($merged_tickets as $merged_ticket) { ?>
<a href="<?php echo admin_url('tickets/ticket/' . $merged_ticket['ticketid']) ?>"
class="list-group-item tw-font-medium">
#<?php echo $merged_ticket['ticketid'] ?> -
<?php echo $merged_ticket['subject'] ?>
</a>
<?php } ?>
</ul>
</div>
</div>
<?php } ?>
</div>
<hr class="hr-panel-separator" />
<div class="row attachments">
<div class="attachment">
<div class="col-md-5 mbot15">
<div class="form-group">
<label for="attachment" class="control-label">
<?php echo _l('ticket_single_attachments'); ?>
</label>
<div class="input-group">
<input type="file"
extension="<?php echo str_replace(['.', ' '], '', get_option('ticket_attachments_file_extensions')); ?>"
filesize="<?php echo file_upload_max_size(); ?>"
class="form-control" name="attachments[0]"
accept="<?php echo get_ticket_form_accepted_mimes(); ?>">
<span class="input-group-btn">
<button class="btn btn-default add_more_attachments"
data-max="<?php echo get_option('maximum_allowed_ticket_attachments'); ?>"
type="button">
<i class="fa fa-plus"></i>
</button>
</span>
</div>
</div>
</div>
<div class="clearfix"></div>
</div>
</div>
</div>
</div>
<?php echo form_close(); ?>
</div>
</div>
<div role="tabpanel" class="tab-pane" id="note">
<hr class="no-mtop" />
<div class="form-group">
<label
for="note_description"><?php echo _l('ticket_single_note_heading'); ?></label>
<textarea class="form-control" name="note_description" rows="5"></textarea>
</div>
<a
class="btn btn-primary pull-right add_note_ticket"><?php echo _l('ticket_single_add_note'); ?></a>
</div>
<div role="tabpanel" class="tab-pane" id="tab_reminders">
<a href="#" class="btn btn-default" data-toggle="modal"
data-target=".reminder-modal-ticket-<?php echo $ticket->ticketid; ?>"><i
class="fa-regular fa-bell"></i>
<?php echo _l('ticket_set_reminder_title'); ?></a>
<hr />
<?php render_datatable([ _l('reminder_description'), _l('reminder_date'), _l('reminder_staff'), _l('reminder_is_notified')], 'reminders'); ?>
</div>
<div role="tabpanel" class="tab-pane" id="othertickets">
<hr class="no-mtop" />
<div class="_filters _hidden_inputs hidden tickets_filters">
<?php echo form_hidden('filters_ticket_id', $ticket->ticketid); ?>
<?php echo form_hidden('filters_email', $ticket->email); ?>
<?php echo form_hidden('filters_userid', $ticket->userid); ?>
</div>
<?php echo AdminTicketsTableStructure(); ?>
</div>
<div role="tabpanel" class="tab-pane" id="tasks">
<hr class="no-mtop" />
<?php init_relation_tasks_table(['data-new-rel-id' => $ticket->ticketid, 'data-new-rel-type' => 'ticket']); ?>
</div>
<div role="tabpanel" class="tab-pane <?php if ($this->session->flashdata('active_tab_settings')) {
echo 'active';
} ?>" id="settings">
<hr class="no-mtop" />
<div class="row">
<div class="col-md-6">
<?php echo render_input('subject', 'ticket_settings_subject', $ticket->subject); ?>
<div class="form-group select-placeholder">
<label for="contactid"
class="control-label"><?php echo _l('contact'); ?></label>
<select name="contactid" id="contactid" class="ajax-search"
data-width="100%" data-live-search="true"
data-none-selected-text="<?php echo _l('dropdown_non_selected_tex'); ?>" <?php if (!$ticket->userid) {
echo ' data-no-contact="true"';
} else {
echo ' data-ticket-emails="' . $ticket->ticket_emails . '"';
} ?>>
<?php
$rel_data = get_relation_data('contact', $ticket->contactid);
$rel_val = get_relation_values($rel_data, 'contact');
echo '<option value="' . $rel_val['id'] . '" selected data-subtext="' . $rel_val['subtext'] . '">' . $rel_val['name'] . '</option>';
?>
</select>
<?php echo form_hidden('userid', $ticket->userid); ?>
</div>
<div class="row">
<div class="col-md-6">
<?php echo render_input('name', 'ticket_settings_to', $ticket->submitter, 'text', ['disabled' => true]); ?>
</div>
<div class="col-md-6">
<?php
if ($ticket->userid != 0) {
echo render_input('email', 'ticket_settings_email', $ticket->email, 'email', ['disabled' => true]);
} else {
echo render_input('email', 'ticket_settings_email', $ticket->ticket_email, 'email', ['disabled' => true]);
}
?>
</div>
</div>
<?php echo render_select('department', $departments, ['departmentid', 'name'], 'ticket_settings_departments', $ticket->department); ?>
</div>
<div class="col-md-6">
<div class="form-group select-placeholder">
<label for="assigned" class="control-label">
<?php echo _l('ticket_settings_assign_to'); ?>
</label>
<select name="assigned" data-live-search="true" id="assigned"
class="form-control selectpicker"
data-none-selected-text="<?php echo _l('dropdown_non_selected_tex'); ?>">
<option value=""><?php echo _l('ticket_settings_none_assigned'); ?>
</option>
<?php foreach ($staff as $member) {
// Ticket is assigned to member
// Member is set to inactive
// We should show the member in the dropdown too
// Otherwise, skip this member
if ($member['active'] == 0 && $ticket->assigned != $member['staffid']) {
continue;
} ?>
<option value="<?php echo $member['staffid']; ?>" <?php if ($ticket->assigned == $member['staffid']) {
echo 'selected';
} ?>>
<?php echo $member['firstname'] . ' ' . $member['lastname'] ; ?>
</option>
<?php
} ?>
</select>
</div>
<div class="row">
<div class="col-md-<?php if (get_option('services') == 1) {
echo 6;
} else {
echo 12;
} ?>">
<?php
$priorities['callback_translate'] = 'ticket_priority_translate';
echo render_select('priority', $priorities, ['priorityid', 'name'], 'ticket_settings_priority', $ticket->priority); ?>
</div>
<?php if (get_option('services') == 1) { ?>
<div class="col-md-6">
<?php if (is_admin() || get_option('staff_members_create_inline_ticket_services') == '1') {
echo render_select_with_input_group('service', $services, ['serviceid', 'name'], 'ticket_settings_service', $ticket->service, '<div class="input-group-btn"><a href="#" class="btn btn-default" onclick="new_service();return false;"><i class="fa fa-plus"></i></a></div>');
} else {
echo render_select('service', $services, ['serviceid', 'name'], 'ticket_settings_service', $ticket->service);
}
?>
</div>
<?php } ?>
</div>
<div class="form-group select-placeholder projects-wrapper<?php if ($ticket->userid == 0) {
echo ' hide';
} ?>">
<label for="project_id"><?php echo _l('project'); ?></label>
<div id="project_ajax_search_wrapper">
<select name="project_id" id="project_id" class="projects ajax-search"
data-live-search="true" data-width="100%"
data-none-selected-text="<?php echo _l('dropdown_non_selected_tex'); ?>">
<?php if ($ticket->project_id != 0) { ?>
<option value="<?php echo $ticket->project_id; ?>">
<?php echo get_project_name_by_id($ticket->project_id); ?>
</option>
<?php } ?>
</select>
</div>
</div>
<div class="row">
<div class="col-md-6">
<?php echo render_input('merge_ticket_ids', 'merge_ticket_ids_field_label', '', 'text', $ticket->merged_ticket_id === null ? ['placeholder' => _l('merge_ticket_ids_field_placeholder')] : ['disabled' => true]); ?>
</div>
<div class="col-md-6">
<div class="form-group mbot20">
<label for="tags" class="control-label"><i class="fa fa-tag"
aria-hidden="true"></i> <?php echo _l('tags'); ?></label>
<input type="text" class="tagsinput" id="tags" name="tags"
value="<?php echo prep_tags_input(get_tags_in($ticket->ticketid, 'ticket')); ?>"
data-role="tagsinput">
</div>
</div>
</div>
</div>
<div class="col-md-12">
<?php echo render_custom_fields('tickets', $ticket->ticketid); ?>
</div>
</div>
<?php hooks()->do_action('add_single_ticket_tab_menu_content', $ticket); ?>
<div
class="tw-bg-neutral-50 text-right tw-px-6 tw-py-3 -tw-mx-6 -tw-mb-6 tw-border-t tw-border-solid tw-border-neutral-200 tw-rounded-b-md">
<a href="#" class="btn btn-primary save_changes_settings_single_ticket">
<?php echo _l('submit'); ?>
</a>
</div>
</div>
</div>
</div>
</div>
<div class="panel_s mtop20">
<div class="panel-body <?php if ($ticket->admin == null) {
echo 'client-reply';
} ?>">
<div class="row">
<div class="col-md-3 border-right ticket-submitter-info ticket-submitter-info">
<p>
<?php if ($ticket->admin == null || $ticket->admin == 0) { ?>
<?php if ($ticket->userid != 0) { ?>
<a
href="<?php echo admin_url('clients/client/' . $ticket->userid . '?contactid=' . $ticket->contactid); ?>"><?php echo $ticket->submitter; ?>
</a>
<?php } else {
echo $ticket->submitter; ?>
<br />
<a
href="mailto:<?php echo $ticket->ticket_email; ?>"><?php echo $ticket->ticket_email; ?></a>
<hr />
<?php
if (total_rows(db_prefix() . 'spam_filters', ['type' => 'sender', 'value' => $ticket->ticket_email, 'rel_type' => 'tickets']) == 0) { ?>
<button type="button" data-sender="<?php echo $ticket->ticket_email; ?>"
class="btn btn-danger block-sender btn-sm"> <?php echo _l('block_sender'); ?>
</button>
<?php
} else {
echo '<span class="label label-danger">' . _l('sender_blocked') . '</span>';
}
}
} else { ?>
<a
href="<?php echo admin_url('profile/' . $ticket->admin); ?>"><?php echo $ticket->opened_by; ?></a>
<?php } ?>
</p>
<p class="text-muted">
<?php if ($ticket->admin !== null || $ticket->admin != 0) {
echo _l('ticket_staff_string');
} else {
if ($ticket->userid != 0) {
echo _l('ticket_client_string');
}
}
?>
</p>
<?php if (has_permission('tasks', '', 'create')) { ?>
<a href="#" class="btn btn-default btn-sm"
onclick="convert_ticket_to_task(<?php echo $ticket->ticketid; ?>,'ticket'); return false;"><?php echo _l('convert_to_task'); ?></a>
<?php } ?>
</div>
<div class="col-md-9">
<div class="row">
<div class="col-md-12 text-right tw-mb-6 tw-space-x-2">
<?php if (!empty($ticket->message)) { ?>
<a href="#"
class="tw-text-neutral-500 hover:tw-text-neutral-700 active:tw-text-neutral-600"
onclick="print_ticket_message(<?php echo $ticket->ticketid; ?>, 'ticket'); return false;"
class="mright5"><i class="fa fa-print"></i></a>
<?php } ?>
<a href="#"
class="tw-text-neutral-500 hover:tw-text-neutral-700 active:tw-text-neutral-600"
onclick="edit_ticket_message(<?php echo $ticket->ticketid; ?>,'ticket'); return false;"><i
class="fa-regular fa-pen-to-square"></i></a>
</div>
</div>
<div data-ticket-id="<?php echo $ticket->ticketid; ?>" class="tc-content">
<?php echo check_for_links($ticket->message); ?>
</div>
<?php if (count($ticket->attachments) > 0) {
echo '<hr />';
foreach ($ticket->attachments as $attachment) {
$path = get_upload_path_by_type('ticket') . $ticket->ticketid . '/' . $attachment['file_name'];
$is_image = is_image($path);
if ($is_image) {
echo '<div class="preview_image">';
} ?>
<a href="<?php echo site_url('download/file/ticket/' . $attachment['id']); ?>"
class="display-block mbot5" <?php if ($is_image) { ?>
data-lightbox="attachment-ticket-<?php echo $ticket->ticketid; ?>" <?php } ?>>
<i class="<?php echo get_mime_class($attachment['filetype']); ?>"></i>
<?php echo $attachment['file_name']; ?>
<?php if ($is_image) { ?>
<img class="mtop5"
src="<?php echo site_url('download/preview_image?path=' . protected_file_url_by_path($path) . '&type=' . $attachment['filetype']); ?>">
<?php } ?>
</a>
<?php if ($is_image) {
echo '</div>';
}
if (is_admin() || (!is_admin() && get_option('allow_non_admin_staff_to_delete_ticket_attachments') == '1')) {
echo '<a href="' . admin_url('tickets/delete_attachment/' . $attachment['id']) . '" class="text-danger _delete">' . _l('delete') . '</a>';
}
echo '<hr />'; ?>
<?php
}
} ?>
</div>
</div>
</div>
<div class="panel-footer">
<?php echo _l('ticket_posted', _dt($ticket->date)); ?>
</div>
</div>
<?php foreach ($ticket_replies as $reply) { ?>
<div class="panel_s">
<div class="panel-body <?php if ($reply['admin'] == null) {
echo 'client-reply';
} ?>">
<div class="row">
<div class="col-md-3 border-right ticket-submitter-info">
<p>
<?php if ($reply['admin'] == null || $reply['admin'] == 0) { ?>
<?php if ($reply['userid'] != 0) { ?>
<a
href="<?php echo admin_url('clients/client/' . $reply['userid'] . '?contactid=' . $reply['contactid']); ?>"><?php echo $reply['submitter']; ?></a>
<?php } else { ?>
<?php echo $reply['submitter']; ?>
<br />
<a
href="mailto:<?php echo $reply['reply_email']; ?>"><?php echo $reply['reply_email']; ?></a>
<?php } ?>
<?php } else { ?>
<a
href="<?php echo admin_url('profile/' . $reply['admin']); ?>"><?php echo $reply['submitter']; ?></a>
<?php } ?>
</p>
<p class="text-muted">
<?php if ($reply['admin'] !== null || $reply['admin'] != 0) {
echo _l('ticket_staff_string');
} else {
if ($reply['userid'] != 0) {
echo _l('ticket_client_string');
}
}
?>
</p>
<hr />
<a href="<?php echo admin_url('tickets/delete_ticket_reply/' . $ticket->ticketid . '/' . $reply['id']); ?>"
class="btn btn-danger pull-left _delete mright5 btn-sm"><?php echo _l('delete_ticket_reply'); ?></a>
<div class="clearfix"></div>
<?php if (has_permission('tasks', '', 'create')) { ?>
<a href="#" class="pull-left btn btn-default mtop5 btn-sm"
onclick="convert_ticket_to_task(<?php echo $reply['id']; ?>,'reply'); return false;"><?php echo _l('convert_to_task'); ?>
</a>
<div class="clearfix"></div>
<?php } ?>
</div>
<div class="col-md-9">
<div class="row">
<div class="col-md-12 text-right tw-mb-6 tw-space-x-2">
<?php if (!empty($reply['message'])) { ?>
<a href="#"
class="tw-text-neutral-500 hover:tw-text-neutral-700 active:tw-text-neutral-600"
onclick="print_ticket_message(<?php echo $reply['id']; ?>, 'reply'); return false;"
class="mright5"><i class="fa fa-print"></i></a>
<?php } ?>
<a href="#"
class="tw-text-neutral-500 hover:tw-text-neutral-700 active:tw-text-neutral-600"
onclick="edit_ticket_message(<?php echo $reply['id']; ?>,'reply'); return false;"><i
class="fa-regular fa-pen-to-square"></i></a>
</div>
</div>
<div class="clearfix"></div>
<div data-reply-id="<?php echo $reply['id']; ?>" class="tc-content">
<?php echo check_for_links($reply['message']); ?>
</div>
<?php if (count($reply['attachments']) > 0) {
echo '<hr />';
foreach ($reply['attachments'] as $attachment) {
$path = get_upload_path_by_type('ticket') . $ticket->ticketid . '/' . $attachment['file_name'];
$is_image = is_image($path);
if ($is_image) {
echo '<div class="preview_image">';
} ?>
<a href="<?php echo site_url('download/file/ticket/' . $attachment['id']); ?>"
class="display-block mbot5" <?php if ($is_image) { ?>
data-lightbox="attachment-reply-<?php echo $reply['id']; ?>" <?php } ?>>
<i class="<?php echo get_mime_class($attachment['filetype']); ?>"></i>
<?php echo $attachment['file_name']; ?>
<?php if ($is_image) { ?>
<img class="mtop5"
src="<?php echo site_url('download/preview_image?path=' . protected_file_url_by_path($path) . '&type=' . $attachment['filetype']); ?>">
<?php } ?>
</a>
<?php if ($is_image) {
echo '</div>';
}
if (is_admin() || (!is_admin() && get_option('allow_non_admin_staff_to_delete_ticket_attachments') == '1')) {
echo '<a href="' . admin_url('tickets/delete_attachment/' . $attachment['id']) . '" class="text-danger _delete">' . _l('delete') . '</a>';
}
echo '<hr />';
}
} ?>
</div>
</div>
</div>
<div class="panel-footer">
<span><?php echo _l('ticket_posted', _dt($reply['date'])); ?></span>
</div>
</div>
<?php } ?>
</div>
</div>
<div class="btn-bottom-pusher"></div>
<?php if (count($ticket_replies) > 1) { ?>
<a href="#top" id="toplink">↑</a>
<a href="#bot" id="botlink">↓</a>
<?php } ?>
</div>
</div>
<!-- The reminders modal -->
<?php $this->load->view(
'admin/includes/modals/reminder',
[
'id' => $ticket->ticketid,
'name' => 'ticket',
'members' => $staff,
'reminder_title' => _l('ticket_set_reminder_title'), ]
); ?>
<!-- Edit Ticket Messsage Modal -->
<div class="modal fade" id="ticket-message" tabindex="-1" role="dialog" aria-labelledby="myModalLabel">
<div class="modal-dialog modal-lg" role="document">
<?php echo form_open(admin_url('tickets/edit_message')); ?>
<div class="modal-content">
<div id="edit-ticket-message-additional"></div>
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"><?php echo _l('ticket_message_edit'); ?></h4>
</div>
<div class="modal-body">
<?php echo render_textarea('data', '', '', [], [], '', 'tinymce-ticket-edit'); ?>
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default" data-dismiss="modal"><?php echo _l('close'); ?></button>
<button type="submit" class="btn btn-primary"><?php echo _l('submit'); ?></button>
</div>
</div>
<?php echo form_close(); ?>
</div>
</div>
<script>
var _ticket_message;
</script>
<?php $this->load->view('admin/tickets/services/service'); ?>
<?php init_tail(); ?>
<?php hooks()->do_action('ticket_admin_single_page_loaded', $ticket); ?>
<script>
$(function() {
$('#single-ticket-form').appFormValidator();
init_ajax_search('contact', '#contactid.ajax-search', {
tickets_contacts: true
});
init_ajax_search('project', 'select[name="project_id"]', {
customer_id: function() {
return $('input[name="userid"]').val();
}
});
$('body').on('shown.bs.modal', '#_task_modal', function() {
if (typeof(_ticket_message) != 'undefined') {
// Init the task description editor
if (!is_mobile()) {
$(this).find('#description').click();
} else {
$(this).find('#description').focus();
}
setTimeout(function() {
tinymce.get('description').execCommand('mceInsertContent', false,
_ticket_message);
$('#_task_modal input[name="name"]').val($('#ticket_subject').text().trim());
}, 100);
}
});
var editorMessage = tinymce.get('message');
if (typeof(editorMessage) != 'undefined') {
var firstTypeCheckPerformed = false;
editorMessage.on('change', function() {
if (!firstTypeCheckPerformed) {
// make AJAX Request
$.get(admin_url + 'tickets/check_staff_replying/<?php echo $ticket->ticketid; ?>',
function(result) {
var data = JSON.parse(result)
if (data.is_other_staff_replying === true || data
.is_other_staff_replying === 'true') {
$('.staff_replying_notice').html('<p>' + data.message + '</p>');
$('.staff_replying_notice').removeClass('hide');
} else {
$('.staff_replying_notice').addClass('hide');
}
});
firstTypeCheckPerformed = true;
}
$.post(admin_url +
'tickets/update_staff_replying/<?php echo $ticket->ticketid; ?>/<?php echo get_staff_user_id()?>'
);
});
$(document).on('pagehide, beforeunload', function() {
$.post(admin_url + 'tickets/update_staff_replying/<?php echo $ticket->ticketid; ?>');
})
$(document).on('visibilitychange', function() {
if (document.visibilityState === 'visible' || (editorMessage.getContent().trim() != ''))
return;
$.post(admin_url + 'tickets/update_staff_replying/<?php echo $ticket->ticketid; ?>');
})
}
});
var Ticket_message_editor;
var edit_ticket_message_additional = $('#edit-ticket-message-additional');
function edit_ticket_message(id, type) {
edit_ticket_message_additional.empty();
// type is either ticket or reply
_ticket_message = $('[data-' + type + '-id="' + id + '"]').html();
init_ticket_edit_editor();
tinyMCE.activeEditor.setContent(_ticket_message);
$('#ticket-message').modal('show');
edit_ticket_message_additional.append(hidden_input('type', type));
edit_ticket_message_additional.append(hidden_input('id', id));
edit_ticket_message_additional.append(hidden_input('main_ticket', $('input[name="ticketid"]').val()));
}
function init_ticket_edit_editor() {
if (typeof(Ticket_message_editor) !== 'undefined') {
return true;
}
Ticket_message_editor = init_editor('.tinymce-ticket-edit');
}
<?php if (has_permission('tasks', '', 'create')) { ?>
function convert_ticket_to_task(id, type) {
if (type == 'ticket') {
_ticket_message = $('[data-ticket-id="' + id + '"]').html();
} else {
_ticket_message = $('[data-reply-id="' + id + '"]').html();
}
var new_task_url = admin_url +
'tasks/task?rel_id=<?php echo $ticket->ticketid; ?>&rel_type=ticket&ticket_to_task=true';
new_task(new_task_url);
}
<?php } ?>
</script>
</body>
</html>