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$(function () { $("#tickets_bulk_actions").on("show.bs.modal", function () { $("#primary_ticket_id") .find("option") .remove() .end() .append("<option></option>"); $("#merge_tickets").prop("checked", false); $("#merge_tickets").trigger("change"); }); $("#merge_tickets").on("change", function () { var $mergeCheckbox = $(this); var merge_tickets = $mergeCheckbox.prop("checked"); var $bulkChange = $("#bulk_change"); var $ticketsSelect = $("#primary_ticket_id"); var rows = $(".table-tickets").find("tbody tr"); $ticketsSelect.find("option").remove().end().append("<option></option>"); if (merge_tickets) { $("#bulk_change").addClass("hide"); $("#merge_tickets_wrapper").removeClass("hide"); $(".mass_delete_checkbox").addClass("hide"); $("#mass_delete").prop("checked", false); $bulkChange.addClass("hide"); $.each(rows, function () { var checkbox = $($(this).find("td").eq(0)).find("input"); if (checkbox.prop("checked") == true) { $ticketsSelect.append( '<option value="' + checkbox.val() + '" data-status="' + checkbox.data("status") + '">' + checkbox.data("name") + "</option" ); } }); $ticketsSelect.selectpicker("refresh"); } else { $("#merge_tickets_wrapper").addClass("hide"); $bulkChange.removeClass("hide"); $(".mass_delete_checkbox").removeClass("hide"); } }); $("#primary_ticket_id").on("change", function () { var status = $(this).find("option:selected").data("status"); $("#primary_ticket_status").selectpicker("val", status); }); // Add predefined reply click $("#insert_predefined_reply").on("change", function (e) { e.preventDefault(); var selectpicker = $(this); var id = selectpicker.val(); if (id != "") { requestGetJSON("tickets/get_predefined_reply_ajax/" + id).done(function ( response ) { tinymce.activeEditor.execCommand( "mceInsertContent", false, response.message ); selectpicker.selectpicker("val", ""); }); } }); $("#ticket_no_contact").on("click", function (e) { e.preventDefault(); validate_new_ticket_form(); $("#name, #email").prop("disabled", false); $("#name").val("").rules("add", { required: true }); $("#email").val("").rules("add", { required: true }); $(this).addClass("hide"); $("#contactid").removeAttr("required"); $("#contactid").selectpicker("val", ""); $('input[name="userid"]').val(""); $("#ticket_to_contact").removeClass("hide"); $("#ticket_contact_w").addClass("hide"); }); $("#ticket_to_contact").on("click", function (e) { e.preventDefault(); $("#name, #email").prop("disabled", true); $("#ticket_no_contact").removeClass("hide"); $("#contactid").attr("required", true); $("#name").rules("remove", "required"); $("#email").rules("remove", "required"); $("#ticket_no_contact, #ticket_contact_w").removeClass("hide"); $(this).addClass("hide"); }); $(".block-sender").on("click", function () { var sender = $(this).data("sender"); if (sender == "") { alert("No Sender Found"); return false; } $.post(admin_url + "tickets/block_sender", { sender: sender, }).done(function () { window.location.reload(); }); }); // Admin ticket note add $(".add_note_ticket").on("click", function (e) { e.preventDefault(); var note_description = $('textarea[name="note_description"]').val(); var ticketid = $('input[name="ticketid"]').val(); if (note_description == "") { return; } $(e.target).addClass("disabled"); $.post(admin_url + "misc/add_note/" + ticketid + "/ticket", { description: note_description, }).done(function () { window.location.reload(); }); }); // Update ticket settings from settings tab $(".save_changes_settings_single_ticket").on("click", function (e) { e.preventDefault(); var data = {}; var $settingsArea = $("#settings"); var errors = false; if ($settingsArea.find('input[name="subject"]').val() == "") { errors = true; $settingsArea .find('input[name="subject"]') .parents(".form-group") .addClass("has-error"); } else { $settingsArea .find('input[name="subject"]') .parents(".form-group") .removeClass("has-error"); } var selectRequired = ["department", "priority"]; if ($("#contactid").data("no-contact") != true) { selectRequired.push("contactid"); } for (var i = 0; i < selectRequired.length; i++) { var $select = $settingsArea.find( 'select[name="' + selectRequired[i] + '"]' ); if ($select.selectpicker("val") == "") { errors = true; $select.parents(".form-group").addClass("has-error"); } else { $select.parents(".form-group").removeClass("has-error"); } } var cf_required = $settingsArea.find('[data-custom-field-required="1"]'); $.each(cf_required, function () { var cf_field = $(this); var parent = cf_field.parents(".form-group"); if (cf_field.is(":checkbox")) { var checked = parent.find('input[type="checkbox"]:checked'); if (checked.length == 0) { errors = true; parent.addClass("has-error"); } else { parent.removeClass("has-error"); } } else if (cf_field.is("input") || cf_field.is("textarea")) { if (cf_field.val() === "") { errors = true; parent.addClass("has-error"); } else { parent.removeClass("has-error"); } } else if (cf_field.is("select")) { if (cf_field.selectpicker("val") == "") { errors = true; parent.addClass("has-error"); } else { parent.removeClass("has-error"); } } }); if (errors == true) { return; } data = $("#settings *").serialize(); data += "&ticketid=" + $('input[name="ticketid"]').val(); if (typeof csrfData !== "undefined") { data += "&" + csrfData["token_name"] + "=" + csrfData["hash"]; } $.post(admin_url + "tickets/update_single_ticket_settings", data).done( function (response) { response = JSON.parse(response); if (response.success == true) { if (typeof response.department_reassigned !== "undefined") { window.location.href = admin_url + "tickets/"; } else { window.location.reload(); } } else if (typeof response.message !== "undefined") { alert_float("warning", response.message); } } ); }); $("#new_ticket_form").submit(function () { $("#project_id").prop("disabled", false); return true; }); // Change ticket status without replying $('select[name="status_top"]').on("change", function () { var status = $(this).val(); var ticketid = $('input[name="ticketid"]').val(); requestGetJSON( "tickets/change_status_ajax/" + ticketid + "/" + status ).done(function (response) { alert_float(response.alert, response.message); }); }); // Select ticket user id $('body.ticket select[name="contactid"]').on("change", function () { var contactid = $(this).val(); var projectAjax = $('select[name="project_id"]'); var projectAutoSelected = projectAjax.attr("data-auto-project"); var projectsWrapper = $(".projects-wrapper"); if (!projectAjax.attr("disabled")) { var clonedProjectsAjaxSearchSelect; if (!projectAutoSelected) { clonedProjectsAjaxSearchSelect = projectAjax.html("").clone(); } else { clonedProjectsAjaxSearchSelect = projectAjax.clone(); clonedProjectsAjaxSearchSelect.prop("disabled", true); } projectAjax.selectpicker("destroy").remove(); projectAjax = clonedProjectsAjaxSearchSelect; $("#project_ajax_search_wrapper").append(clonedProjectsAjaxSearchSelect); init_ajax_search("project", projectAjax, { customer_id: function () { return $('input[name="userid"]').val(); }, }); } if (contactid != "") { $.post(admin_url + "tickets/ticket_change_data/", { contact_id: contactid, }).done(function (response) { response = JSON.parse(response); if (response.contact_data) { $('input[name="name"]').val( response.contact_data.firstname + " " + response.contact_data.lastname ); $('input[name="email"]').val(response.contact_data.email); $('input[name="userid"]').val(response.contact_data.userid); if (response.contact_data.ticket_emails == "0") { show_ticket_no_contact_email_warning( response.contact_data.userid, response.contact_data.id ); } else { clear_ticket_no_contact_email_warning(); } } if (!projectAutoSelected) { if (response.customer_has_projects) { projectsWrapper.removeClass("hide"); } else { projectsWrapper.addClass("hide"); } } else { projectsWrapper.removeClass("hide"); } }); } else { $('input[name="name"]').val(""); $('input[name="email"]').val(""); $('input[name="contactid"]').val(""); if (!projectAutoSelected) { projectsWrapper.addClass("hide"); } else { projectsWrapper.removeClass("hide"); } clear_ticket_no_contact_email_warning(); } }); }); // Insert ticket knowledge base link modal function insert_ticket_knowledgebase_link(e) { var id = $(e).val(); if (id == "") { return; } requestGetJSON("knowledge_base/get_article_by_id_ajax/" + id).done(function ( response ) { var textarea = $('textarea[name="message"]'); tinymce.activeEditor.execCommand( "mceInsertContent", false, '<a href="' + site_url + "knowledge_base/" + response.slug + '">' + response.subject + "</a>" ); $(e).selectpicker("val", ""); }); } function tickets_bulk_action(event) { if (confirm_delete()) { var mass_delete = $("#mass_delete").prop("checked"); var merge_tickets = $("#merge_tickets").prop("checked"); var ids = []; var data = {}; if (typeof merge_tickets != "undefined" && merge_tickets == true) { data.merge_tickets = true; data.primary_ticket = $("#primary_ticket_id").val(); data.primary_ticket_status = $("#primary_ticket_status").val(); if (data.primary_ticket == "") { console.log("empty"); return; } } else if (mass_delete == false || typeof mass_delete == "undefined") { data.status = $("#move_to_status_tickets_bulk").val(); data.department = $("#move_to_department_tickets_bulk").val(); data.priority = $("#move_to_priority_tickets_bulk").val(); data.service = $("#move_to_service_tickets_bulk").val(); data.tags = $("#tags_bulk").tagit("assignedTags"); if ( data.status == "" && data.department == "" && data.priority == "" && data.service == "" && data.tags == "" ) { return; } } else { data.mass_delete = true; } var rows = $(".table-tickets").find("tbody tr"); $.each(rows, function () { var checkbox = $($(this).find("td").eq(0)).find("input"); if (checkbox.prop("checked") == true) { ids.push(checkbox.val()); } }); data.ids = ids; $(event).addClass("disabled"); setTimeout(function () { $.post(admin_url + "tickets/bulk_action", data).done(function () { window.location.reload(); }); }, 50); } } function show_ticket_no_contact_email_warning(userid, contactid) { if ($("#contact_email_notifications_warning").length == 0) { $("#new_ticket_form, #single-ticket-form").prepend( '<div class="alert alert-warning" id="contact_email_notifications_warning">Email notifications for tickets is disabled for this contact, if you want the contact to receive ticket emails you must enable by clicking <a href="' + admin_url + "clients/client/" + userid + "?contactid=" + contactid + '" target="_blank">here</a>.</div>' ); } } function clear_ticket_no_contact_email_warning() { $("#contact_email_notifications_warning").remove(); } function validate_new_ticket_form() { $("#new_ticket_form").appFormValidator(); setTimeout(function () { $.each( $("#new_ticket_form").find('[data-custom-field-required="1"]'), function () { $(this).rules("add", "required"); } ); }, 10); }